Sally Beauty Supply - Was promised product and when it came in, they sold it to someone else.
I went to the Sudbury SallyBeauty outlet on Friday November 22nd looking to purchase the Miracurl iron.I was told they were out but were expecting a shipment with six of them on Tuesday, Nov.
26 and that I could call and purchase one over the phone via Mastercard. I was told to call between 12-4, preferably around 2. I called at 1:30...shipment had just arrived. Was told to call back at 2.
I called back at 2. The clerk was very rude and said I would have to call back as she was the only one in the store. I called back at 2:50 and was told all hair curlers were sold. I was furious as I was under the assumption that one was put aside for me as I showed a clear interest in purchasing one.
The girl then proceeded to tell me that I couldn't purchase one without going on ...I proceeded to tell me that the clerk on Friday told me that that was fine. Who am I suppose to believe. I am very upset as this was a Christmas gift. I have never dealt with such rudeness and I will surely let my friends know of the kind of service to expect should they ever contemplate on shopping there.
I am to say the least, a very disappointed ex-customer.