Wow! Some of these reviews I couldn't have said better myself !
Amazing! Now, if only every *** customer that shops at Sally's could just read this..
Something needs to happen with this company and fast.
I cannot even begin to tell you the stories about working for Sally's.
I did get to the point where I couldn't even fake a smile.. Sally's takes your soul!
I was miserable. It is unethical and down right illegal with that they do to their employees. Upper management does not care enough to take employee complaints seriously. They only care about customers, and even then that statement is a stretch. Nothing will ever be done if you have an issue. The only reason I stayed so long was because I LOVED the other girls I worked with (this does not include the managers).
To name a few major instances, we had our manager have her friend come in and spy on us. She put in a fake customer complaint and made us sign a written warning.
After a bit of my own detective work, I found out this customer was made up, the story didn't add up and we all refused to sign the write up. It was never mentioned again once I confirmed with the manager directly that they made up a situation to get us one step closer to being able to let us all go.
They threaten your job on the daily, even if its a customer complaint about how we locked the door one minute before closing time.
They fired two of our employees without cause.
They assumed all the store issues were because of us, turns out our old manager was stealing time from the company, lying about hours, threatening employees, making up stories and harassing customers. Even after multiple customer complaints and all five employee written complaints sent to hr, she was still allowed back after sick leave.
How IN GODS NAME can a manager.. be proven to have stolen time from the company and still be let back ?! Yet, we can get a *** customer complaint and get our jobs threatened.. or in my coworkers case, do nothing wrong and get fired? I will never understand how this company is still afloat.
It is absolutely insane some of their requirements for employees, we get paid minimum wage to be treated like *** by customers.
So when you come into Sally's and you don't get one on one attention about friggen conditioner and you have the time to complain, because the worst thing in your life is an issue with beauty supplies.. if that is your biggest concern in life.. you have it pretty *** good. A lot better than the poor abused employees working in that *** hole. Also, lets be real.. everything in that place is not a life or death NEED. We are not a hospital, a pharmacy or a grocery store. It is BEAUTY SUPPLIES!!!!!!! Seriously calm yourselves. That hair color will be in stock tomorrow and the next day. If we are out of stock of a nail polish, life will in fact... go on!
If I even began to tell you some of the complaints we have gotten you would all stop your whining and actually have some compassion for what we have to deal with. Customers have made me cry, asked me to replace their bathtub because they stained it with hair dye, I have had a child drink hydrogen peroxide off the shelf because the mother wasn't paying attention and blamed me, had kids shatter nail polish all over the store and all over my clothes.
Customers will complain about EVERYTHING. -- you opened one minute after opening time.. you didn't tell me which nail polish color to get. Seriously? That's a personal choice.. the complaints are almost so ridiculous they are funny. Except when you get threatened by your manager after for something you did not do. Please people, don't exaggerate what happens or blame it on racism (we get that a lot) or whatever you would like to think it is. You are messing around with other peoples lives, jobs and the punishment they will have to face because you need to be baby sat while shopping for a *** curling iron. We are there to HELP! Not to be talked down to, know every ingredient in every product of all the thousands in the store and also, big one, we are NOT ALLOWED to tell you step by step instructions on how to color your hair at home because then we become LIABLE! We can make suggestions, we can advice against things (my favorite is the girl with black hair wanting to be bleach blond in one shot).
My coworker found out her husband was cheating on her and was crying in the backroom. A woman called and complained to a DM that "she was trying to shop for shampoo in peace and the noise of her crying in the backroom was distracting and it wasn't a good shopping experience" I'm sorry but *** YOU! Disgusting. If she only knew.. as if the employee needed a customer complaint along with everything else in her life going wrong. Guess what? There are bigger things in life than beauty supplies and a retail store. Like I said.. must be nice to have your only issue be peacefully and silently shopping for shampoo on your Wednesday afternoon. get a *** life.
I will not get in to the treatment of employees by management because it will take hours and lets just say I have had to go to the labor board, HR and head office for some issues and I was not the only one. As I am sure you can guess.. nothing was done about it.
Just please for the love of god be mindful of what you are complaining about, if its worth making the lives of sally employees even worse. I PROMISE you.. you have NO IDEA how horrible it is to work their until you have worked for this joke of a company yourself! This is not even the tip of the iceberg. I worked there for almost four years and the things I have listed were only things that had happened in the last month or two of my employment with the company.
This reviewer shared experience about bad quality and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Sally Beauty Supply. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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