Sally Beauty Supply
Sally Beauty Supply Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.0 star rating based on 110 customer reviews. Consumers are mostly dissatisfied. Rating distribution shows 74% unfavorable and 10% positive.
Key Takeaways for Future Customers
- Check Sally Beauty Supply reviews and ask about delivery options before ordering.
- Expect wide product variety but verify stock and promo codes at checkout.
- Be cautious with Sally's credit accounts and membership offers.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and rude staff.
- Issues with billing, refunds, and refused resends for misdelivered orders.
- Delivery problems and unreliable online order fulfillment.
Positive Feedback
Reviewers praise product variety and some locations for helpful, knowledgeable employees.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.0 star rating based on 110 customer reviews. Consumers are mostly dissatisfied. Rating distribution shows 74% unfavorable and 10% positive.
Key Takeaways for Future Customers
- Check Sally Beauty Supply reviews and ask about delivery options before ordering.
- Expect wide product variety but verify stock and promo codes at checkout.
- Be cautious with Sally's credit accounts and membership offers.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and rude staff.
- Issues with billing, refunds, and refused resends for misdelivered orders.
- Delivery problems and unreliable online order fulfillment.
Positive Feedback
Reviewers praise product variety and some locations for helpful, knowledgeable employees.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Moss Point, Mississippi
Poor customer service
- - Ocean Springs Sally's has poor service and rude staff.
- - New employees seem inexperienced; the manager is clueless.
- - The reviewer will shop elsewhere.
I'm not sure what has happened at the Ocean Springs, MS store, but the customer service is horrible. Where did they find these employees?
What happened to all the extremely helpful gals that were working there for the past couple of years? I can understand one or two employees leaving, but all of them? This whole store has all new people in it that have no clue what they're doing, not to mention they're so rude and unhelpful. I asked to speak to the manager, and she was clueless and a smart alec.
I've shopped at this Sally's for years, and I miss the employees that actually knew what they were talking about and where to find the products. And why is the store always in disarray and out of everything?
It used to look so nice and was always stocked, but it's just a mess. I'll drive out of my way to go elsewhere from now on because that store is a disgrace now.
- Love the products
- Customer service is horrible even the manager was a ditz
User's recommendation: GO TO ULTA!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kansas City, Missouri
Refuse to resend order
- - Order WS A153589: 2 oil bottles, 5 nail files, 2 buffer brushes, 1 bonnet; $45.15.
- - Shipped to an old address; refund/reship denied.
DO NOT buy from Sally Beauty Supply. If a company of this size cannot update their computer system to the latest versions they should not be in business.
Order #WSA153589**** consisted of 2 bottles of hair growth oil, 5 coarse nail files, 2 buffer brushes, and 1 pink hair bonnet. Total cost $45.15.
This order was sent to an address that I have not resided at for over ten years. Sally Beauty Supply refused to give me a monetary refund nor resend the items in this order. Why? Because Sally Beauty Supply used the default address instead of using the billing address associated with the credit card which was used.
I despise these lazy companies whose technology is from the Stone Ages and who pays for their negligence, we do. I am sick of this.
Preferred solution: Deliver product or service ordered
Houston, Texas
It’s taking over an hour to checked out !
- - Waited an hour at checkout.
- - The reward coupon didn't work.
- - Second transaction was the worst I’ve had in 24 years as a beautician.
Waited for an hour to get checked out. The reward coupon sent to me wasn't working???
The sales lady here at Sally's Atascocita, Humble, Texas! I've been trying so hard to get it to work! Unbelievable! This is not right!
This is by far my worst experience here at this store!! Bad! Bad! Bad!
Customer service!!! Unbelievable!!!
My first purchase came through, but the second transaction is the worst ever I have experienced here at Sally's Atascocita in 24 years as a beautician. Salon owner, this is crazy!!!
Preferred solution: Do something! About this Bad experienced!!! CRAZY!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Fire Vanessa Lara
- - The reviewer says Vanessa Lara is rude and disrespectful.
- - She creates a hostile work environment and is unprofessional.
Fire Vanessa Lara
The district manager of Chicago Vanessa Lara is a horrible district manager and person that is rude and very disrespectful to her employee's. She creates a hostile work environment.
She's very unprofessional and seems to have a drug or alcohol problem. She over talks people and never let them speak. She's a bully in a management position and needs to be fired ASAP.
Corporate needs to investigate her and get feedback from all manager's and employees under her. HR needs to fire her before they have a lawsuit filed against them
User's recommendation: Don't work under her management
Clio, Michigan
Need a refund for salon because your product turned my hair blue it turned blue in the bowl the ion extreme ash blonde
- - Ion Extreme Ash Blonde permanent dye turned hair blue.
- - It turned blue in the bowl and on the hair, and I paid $25 to remove it with bleach shampoos.
Used your ion extreme ash blonde permanent hair color it turned my hair blue and it wasnt my hair it turned blue in the bowl looked in the mirror and the foam on my hair was blue. It turned my hair blue had to pay salon 25 dollars to get blue out. Bleach shampoos
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharged the incorrect price and refused to change it.
- - Shelf price $2.99; charged $3.03 after discount, tax.
- - Manager refused to adjust price.
- - Store location: Lyndhurst, NJ; STORE ID 90600.
I purchased two items . One of the items was priced on the shelf label for $2.99 after my professional discount the charge came to$3.03 not including taxes.
That was additional. I brought to the attention of the store manager and she refused to change the price.
I refused to purchase the item. This store was in Lyndhurst,NJ STORE ID90600
User's recommendation: BEWARE Watch closely at check out if you have to shop there. I will never shop there.
Quiero saber la política con respecto a los peines y los cepillos
La persona que me atendió me forzó a comprar unos cepillos que no quería porque mi hija los tocó quiero saber la política de Sally con respecto a los peines y cepillo
User's recommendation: Tenía muy referencia sobresal pero el personal que están contratando es muy malo
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThank you issue with employees and management at store visit
- - Targeted as a thief and watched in-store.
- - Felt bias due to being gay and carrying a purse.
- - Recorded the interaction and sought corporate number.
I have never gone into the store where blatantly I was categorized as a thief and being watched over everything I touch and she even kept coming back to the same aisle to stare at me. I found that highly offensive because I was the only gay guy in there so whether she was looking at me because she felt as though I was going to steal because Im carrying a purse or she has something against homosexuals because she was wearing a cross which represents me she is a Jesus freak which means she probably has hatred towards gay so in the end is more of a hate crime that happened and thats what Im gonna spread by the way I have the recording of the interaction with the other representative asking for the corporate number when I was told to Google it Im gonna go ahead and use my friends who are influencers to trash Sallys because you guys are trash you hire trash, which means you are trash
User's recommendation: Don’t go here don’t shop at Sally’s horrible customer service horrible people
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGreat services!
- - Ma'Kalis and her team provided standout customer service.
- - They ensure you get your chosen products without confusion.
- - Highly recommended.
Webster square 68 Stafford street Worcester, MA.
Big shout out to Ma'Kalis and her team for the great services that are not very usual. They make sure that you get the products of your choice without any confusion.
Thank you for showing me what good customer care looks like. Highly recommended.
You can never go wrong with such kind of services. Keep up the good work!
User's recommendation: Highly recommended
I lost my wallet my Sally's beauty car was in it I needed to be canceled
I just need my card to be canceled out I lost my wallet I don't know want nobody to use my Sally beauty credit card I do not have my wallet I lost it My Sally's beauty credit card was in my wallet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHair product help
- - I went three times to fix brassy orange-red roots; products changed.
- - The hair stayed orange-red; I paid over $60 per visit with no refunds.
I've went there on 3 occasions to get my roots corrected from the brassy orange red ,and Everytime they have given me a different product that still left my hair the same way Orange and Red" And had to pay for all new products they suggested to me. Sfo 3 different times I've payed over$60.00 out of pocket no refunds nor right products, My name is ashley #813-917-****,And yes I followed all the instructions. And what the sales woman had told me..
User's recommendation: Don't want me to answer
Taylorsville, North Carolina
Someone took my keys yesterday at Sally's
- - Keys missing after leaving Sally's.
- - The manager helped search; I called my boyfriend for a spare.
- - No camera checked; tow and a new key may cost $500.
I worked yesterday at Sally's and when I left I went to my car and realized the keys to my car were not in my pocketbook so I go back in the store but no keys...I had the manger helping
Me look for the keys I called my boyfriend to bring a key that unlocked the door we both searched the car but no keys!!! I couldn't find anyone that cared whether I found my keys or not...
I know for
A fact I took the keys out of the car and took them into the store...
someone took my keys and there is no one to check the camera!!! It s gonna cost me around 500 dollars to have my car towed to Flow Honda and make a new key..
no one wants to give me the number to corporate so they can look at the camera!!! What do I do???
User's recommendation: Don't leave your keys where anyone can take them
You work at Sally's and cannot get any help from fellow employees to view the cameras?
Never received my credit card
- - Opened in-store; card never arrived, yet charged for a purchase I didn't make.
- - New card denied; paying, but $40 fees near payoff keep balance.
Opened an account when I was shopping in store. I was told I would receive my card in the mail, cool.
Never got it, however, I did get my bill which I was charged an amount that I did not do, but I did have to pay it because SOMEONE did make a purchase with my credit card that I NEVER RECEIVED. Whatever, I make the payments, however, when I asked for a new card to be mailed to me - they declined because of my balance. Oook. I continue to make my payments, but anytime I get close to paying off the full amount I am charged $40 fees which keeps my balance and my account open.
I have never been so disappointed and very, very pissed off. If you want people to continue to use your credit cards, maybe you should actually let your customers HAVE THE CREDIT CARD.
The biggest scam in the world, at the moment. DO NOT OPEN A SALLYS CREDIT ACCOUNT - BEWARE!!!
- In store sales are great
- Customer service and credit card program sucks
Preferred solution: Full refund
User's recommendation: Run far away. The rewards is NOT worth the scam they pull off
Placentia, California
Racial discrimination Customer Service
Racial Discrimination Profiling Customer Service Caucasian Girl Wearing Glasses Very Racist Behavior Using Racial Stereotypes
User's recommendation: Avoid Shopping At Sally’s Fullerton On Yourba Linda Blvd
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tusculum, Tennessee
Wow how sad is it when I can’t even give above for even one item
- - Two-hour delivery failed; items were missing; blamed DoorDash.
- - No tip option for driver.
- - Refunds promised but not received; full charge stood.
I have lived Sally Besuty for many years but, am slowly watching them drop in standing with their products, employees and especially their reputation. Now, they no longer have solid products yet cheap junk that is missing things from the jump.
On top of that they lie and try to blame it on someone else. For example: I placed an order for two hour delivery because the starter went out on my car.Convenient and a blessing was my first thought only to become a huge problem with the store location not getting me my orderinstead they lay the blame on DoorDash who delivers the products. However, they dont even have an option to leave the driver a tip. Different story different time.
Next day I have to call customer service who lays blame on the store and instead of trying to make things rightthey may cancel but either way I would get a refund. No once again not true.
I get my package with missing items and am charged for the whole order in which I have to call my bank and dispute the charge.
I own my own company and if I did that ti my customers I would be out of business. If this review only does one thingit lays out the truth of how Sally Beauty operates.
- No pros sadly
- Every single area of their business
Preferred solution: Deliver product or service ordered
User's recommendation: Go elsewhere and pay a little extra…it is worth it in the long run.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefemination ,. Slander, worst employee experience ever had.
- - Long-time Sally's member says an employee accused her daughter of theft and yelled publicly; her bag was searched and her own creams were removed.
I have been a member of Sally's for over 20YRS. On 8/25/22 I went to sally's to purchase some volumizer and one of your workers asked if i needed any help.
I said no and looked around the store. For about 10 min well i asked if she could help me find toe nail softer she said i should not be allowed in the store cuz i came in with my daughter several months earlier and she seen my daughter steeling so i needed to leave and could she look in my bag . i told her no and kiss my *** cuz I'm sure in the *** didn't do nothing wrong and that she can see and open my bag and pulled out my own creams not even from sallys !!! SO i said move you insulting rude *** *** and walked out and she followed me outside and yelled "your daughter is a thief and a drug addict and its you fault." I turned around said "no *** your wrong and u dont know *** "She was rude embarrising and could not believe she would say that in public .
its hard enough Im losing my dad to stage 4 lung liver and kidney cancer. just found out 2 days ago..
but my sister also has stage 4 colin cancer and my brother has parquetries cancer and we have had a house fire all with in this year and i know that i am dealing with my daughter and every night i lay my head down praying i dont get the phone call she is dead.. So this little *** who would not know how to be professional should not be in this work or i will never be a costumer again and i have allot of your clinits i can take with.
- Prices and professional produts
- Workers
Preferred solution: apology and refund for what I came in for and was not able to purchases.
About
Sally Beauty Supply began as one store in New Orleans in 1964. Today, the company is considered to be the worlds largest retailer of professional beauty supplies. Sally Beauty Supply currently owns and operates more than 2,700 Sally Beauty Supply stores worldwide, including stores in every state in the United States; Puerto Rico, Canada, Mexico, Germany, the United Kingdom, Ireland, Belgium, France, and Spain. Sally Beauty Supply offers over 6,000 professional quality products for hair, skin and nails to retail customers and salon professionals. Sallys Beauty Supply offers loyalty programs, such as the Beauty Club Card for its non-professional customers and the Sally ProCard for its professional customers
Sally Beauty Supply is ranked 380 out of 4412 in Cosmetics and Personal Care category
USA, Worldwide
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I knew when I saw this in tott it was gonna be unhinged and gurllll, I am hea for it
Saw this shared on Facebook and had to put my 2 cents in as I used to work there up until the beginning of the year when the district manager flat out lied and was extremely unprofessional. Tried to push all of the employees that were working full shifts with no coverage for weeks out.
Told us an employee who had been there for the past 3 years would be manager but instead she brings in a new manager with no manager experience and doesn't even tell us until she shows up for work. Then she lied and said she sent us an email letting us know, but there was no email and when I called her out on it she acted like it wasn't a big deal that she lied. Can't a work for a liar so I quit and the other 2 employees eventually had enough of this companies unprofessionalism and left too. The district manager is exactly why the stores in this district have such a high turn over rate because she doesn't value the employees at all.
And the customer is right, these new employees have no experience, they're all new hires going through training and the new manager has never been a manager before. And CHAOS COLOR, I miss you!!!
You should try the d'iberville location because the manager there is down to earth and will help you find that list every month. I'm so glad this was shared in TOTT, hopefully the other employees will see this and know they were actually valued by our customers despite how the company treated us!!!
OMG I wondered where y'all went. Was it the older lady that was supposed to be the manager?
That was just a little of the story. Ima message you on FB, I just found your page!!!
How many accounts are you going to make to make it look like people are agreeing with you?
I fixing to message you to cus inquiring minds want to know ha ha ha!!
You are so right! I've had issues with this Sallys too.
Everything started to go down hill around March. Got a really rude woman wearing a beret with black hair when I went in to grab my color list for my clients. The color was moved around and I couldn't find what I was looking for, asked for her help and she didn't know either and told me it was out of stock, which was a lie because I eventually found it. Decided to give it another try in April for my monthly supply list and got her again.
Didn't ask for help this time but she followed me around and was just as unhelpful and rude so I went to the Goula location for this months list. To the commenter saying if you shopped there for years you'd know where everything is, please tell us you've never worked retail and that you don't know what POGs are without telling us!
LOL!! Addaline has obviously never shopped at a Sally's so please sit down, your comments are irrelevant.
You and Sally are the same person.
If you really shopped there for years, you would know where products are. THey are out of items because people buy them before you get a chance to kiddo.
Sounds like you'd fit in there perfectly, you should apply!
I am not interested in working there. But I am smart enough to know where items are if I shop at a location for years.
yOU SHOUILD BE
This is definitely a manager from Sally's. Can't spell, improper use of grammar, impersonating another member, and no respect for a customer issue. Yep she definitely works at a Sally's.
You would fit in as well since you cannot find anything.
I am not the manager you dealt with kid.
If you were not so SLOW. You would see that I have replies to other companies as well Do I work for those companies as well?
You must be a child if you think that a person works for the company or i the employee that you dealt with because you were told off. If you are not a child and do not like being called one try to behave like an adult.
Why not give you real name. Unless you need your parent permission first.